Wednesday, September 26, 2018
Cheapest price & best service (pick one)
9:27 am edt
I probably go on six to eight proposals a week here and some
I get and others I walk away from.
I understand in today's market that everyone is knowledgeable
and has plenty
of shopping savvy but folks, we need to take a
few steps back when it comes to leasing copiers or going
a service agreement with one.
I have been in this business for 30 years, I know the pricing
and what it takes to "properly" maintain copiers with genuine
parts & supplies.
I have seen proposals by companies on Long Island that are
just hard to believe. There
is an old saying, if it is too good to
be true be wary. If you decide to go with the absolute cheapest
price on a lease copier, then when you wait for service or are just
NOT happy with
the overall experience with the dealer, you got
what you paid for.
Paying the cheapest price and
getting the best service, pick one
of these because you cant have both! be happy with your decision.
sell and service Kyocera/Copystar copiers on Long Island
(BTW we are not the cheapest)
Speak to one of the owners directly and we will give you an honest quote
Thursday, March 8, 2018
5 year copier lease are 2 years too long
9:32 pm est
Posted on January 16, 2017 by PJD Business Machines
Salesmen are still pushing this and their company they work for love
Who benefits from a five year copier lease? Why on earth would you want
a five year copier lease? If you are going to lease a copier, you
want a new machine every three years,
the first three years are the best
for reliability & efficiency in a copiers life. I have over 30
years as a repair
tech knowledge, I see these machines and what goes wrong with them
and when they
Aside from the physical aspect of the 5 year copier lease, why would
to be tied into a copier company for five years? I have seen
the largest companies out out of business
or if they didn't go out of
business, I have seen their service dept. go downhill. Which in return
means a longer time waiting for a service rep to show up or inadequate
parts in stock, which would mea
a tech shows up, diagnosis that you need a part and you don't see
them back for a week or longer!
happens if the company is bout out and the service you loved
is not there anymore. So many things can
go wrong or sour in a five
year period, I am not saying it will definitely happen but why would you
want to take that chance??
Copier companies & salesman or furious at me for writing such a blog,
they know that I am letting out the secrets of the business but isn't it
about time honesty and upfront trustworthiness
Speak to Phil or Peter at PJD Business Machines, we are Long Island's
Copier Sales Company
(honest copier sales)
Here is a link to our website: http://www.longislandcopiersales.com
Waiting longer than one day for copier service?
9:26 pm est
Waiting longer than one day for copier service?
on October 12, 2017 by PJD Business Machines
like a throwback 25 years ago with the big copier
back then this was common, customers waiting
3 to 5 days for
copier service, large companies would not
care as they took care of their largest accounts first.
For the past 15 years, this was unheard of as competition
became so great and no copier company could afford to
because of bad service or long response times!
The 90's are
back in full force! every week I go out to meet
and they are complaining that they are waiting
for service and want to move their business to
This week I had a customer call in, they have a Konica
Bizhub and it needed a waste container, he has been
days! an accountant in his busy season. Needless
to say, this
company will be going with us for his next lease.
We give same day copier service, we will come to you on a
Saturday if needed and we will accommodate you for after
Visit us on the web http://www.longislandcopiersales.com
or call us today, you have enough to worry about being in
business, the last thing you need is poor copier service
Speak with the owner and get the service &
time you deserve.
Thursday, January 29, 2015
Kyocera Dealer's loss on Long Island is our gain..........
10:35 pm est
I picked up a new customer today, we hit it off very well,
turns out he
was an Army Veteran who served
in Desert Storm. Small law firm in
anyways, they bought a decent entry level commercial
machine from a Kyocera dealer in Farmingdale, (I wont mention their name)
anyways, after 4 years they no longer wanted to honor a service contract.
They tried to strong arm them into purchasing a new MFP copier, the machine
only had 80k on it and had plenty of life left. Companies should
be happy just
to have a loyal customer, why
strong arm them? The Snake oil Salesman was
very eager, I guess he had a vacation coming up this Spring. That's fine, but
not the way we do business. I now have a very good customer, I can tell
good people, I also gave him a 10% discount for being a US Veteran, that's
the way I do business.
10:33 pm est
Monday, March 3, 2014
You are unhappy with your service provider and want to get out of a lease?
9:38 am est
From time to time I will go on a sales lead and the customer will ask me
I can get them out of a lease. I would like to be clear on this, once you
sign a lease, you are stuck
in that lease for the entire time you signed in
for. Will a salesman BS you and say “yea we can
get you out” sure they
will but you can only get out one way, and that is if you buy out your
The salesman will call your leasing company and asked them for the buy
price,which will include the additional cost if the leasing company
charges if you end a lease early.
They take that amount and they tack that
onto the price of your NEW copier. Yes it is a very hefty dollar
someone has to pay for it (YOU). I what the salesman will try to convince
you on doing is locking you back into a 60 month lease! They salesman
and leasing company will make more
money by booking you into a longer
lease, yes your monthly payments will be smaller but you will end
What did you think? the smiling salesman was going to absorb this hit?
nor his/her company or the leasing company will ever do this,
you are on your own!
Now, I have
been writing and preaching for more than 10 years now,
why you should never go into a five year lease,
over and over and over
again. When you have a high volume office and you are doing 150k – 200k
or better a year… you should lease a machine for THREE YEARS FMV ! after
the three years, your
machine will be at around 600k, this is when things
break down and major pms are needed, why go forward
with the same
machine? after all you are leasing and you will continue to lease, mine
lease something fresh every three years!
Customers with moderate volume or low volume, I recommend they
with a $1.00 buy out so you can enjoy lease free months after three years,
after all, isn’t
that everyone’s goal? to keep monthly payments to a minimum?
The salesman wants to sell and will
do anything to sell that machine to you.
You can not get out of a lease without YOU paying dearly. Not
biggest law firms can get out of a lease, trust me, I have been doing this
To recap this blog:
1) You can not get out of a lease
2) Never lease a machine for more than
3 years (reasons obvious)
3) Take anything a copier salesman says with a grain of salt.
Monday, February 3, 2014
It sometimes takes weeks for my copier service provider to return with a part they ordered for the machine
12:23 pm est
It sometimes takes weeks for my copier service provider to return with a
part they ordered for the machine
Wow, I have not heard this in years! I mean, we live in
an age where business
can not afford to be sloppy and to be prompt is everything now a days….
We picked up a customer yesterday who has four machines, two Kyocera/Copystar
copiers and a few HP laserjet
printers. How could a copier service company
on long island neglect this? I guess the company got too
big? I guess some
companies wont pay any attention to you unless you have 20 machines or
more? I am very shocked by this but heck, we picked up a new customer
who paid, right on the spot! They
are also considering upgrading the
Copystar cs5050 to a new copystar cs5500!.
Just like the big
box stores like Home Depot, you can go there, go in there,
find stuff…. but good look being taken
care of like you would get at a small
local hardware store. PJD Business machines is like that small
store. You like fast reliable and knowledgeable technicians? give us a try,
do you have to lose unless like like waiting two weeks or more for parts.
Tuesday, December 10, 2013
What is the difference between leasing and renting a copier? which one is for me?
3:24 pm est
I often get call from people looking for information about copier machines
many times, they do not understand the difference between the two.
I will try to explain it simply without going into
a long boring post.
When you ask to “rent” a copier, this is typically for short term use.
A rental can be from 1 day to 6 months usually. Yes there are exceptions
like if you choose to accept
a machine with all inclusive service from a
company that you have developed mutual trust for but
this is not
To “Lease” a copier is more long term, 2 year lease,3
year and up 5 year lease.
Why anyone would lease a machine for 5 years is beyond comprehension.
I will be more blatant, any salesman who suggest you to do a 5 year lease
is a snake! (we already talked about the
snake oil salesman in my previous blogs)
Now follow along here with me…. No matter if you lease
or rent, either
will cost you a lot more then if you purchased the machine outright.
me repeat this, when you lease or rent, you WILL be paying a lot
more for the machine, plus you will
be paying for fees like one time
document processing and other hidden fees built into a lease that a
salesman will never tell you about.
So, I am not going into detail on this blog but I just wanted to
your question on the difference of both.
If you are looking to save as much as possible,
if you are looking to get
the machine at the rock bottom lowest cost, then you PURCHASE the
If you do not have the money to purchase outright, then you lease the copier,
if you lease, you should not do more than 3 years, if you are looking to get
the most out of your lease/copier,
then you should be considering a dollar
buy out lease.
If you are planning an event where you
need a copier or you have something
going on at your office and want an additional copier to supplement
current machine then you could “rent” a machine. Short term rentals
is our specialty.
Feel free to ask any questions, I will respond quickly and give you the
most honest professional solution
for your office equipment needs.
Buying a refurbished HP Laserjet 4250 printer?
3:22 pm est
Do you see that HP Laserjet printer in the photo? do you see that
genuine HP 4250 maintenance kit box? That genuine maintenance
kit gets replaced when your HP Laserjet
hit around 200k-225k. HP
sets this interval inside the printer so when it hits the 200k mark,
a message will be displayed that says “Maintenance kit needs to be
replaced”. This is done
so it virtually eliminates any down time due
to part failure, you see, all the parts in this kit are
parts that normally wear out and cause printer issues like jamming
poor print quality. We stock these maintenance kits, we have them
fresh and newly manufactured. These
kits are not cheap, they cost
US over $200.00.
So I bet your asking, why are you telling us this???
I just wanted to
give you a little background on this before I go into our refurbished
printers. All our refurbished laserjets gets these kits installed along
with other parts, we also either
replace or renew all the printer panels
to make the laser printer look like new!
I often see advertised
on the internet, HP Laserjet 4250n printers that
are totally refurbished for under $250.00, my question
is, HOW CAN
THAT BE? how could someone be offering a refurbished laser printer
the same price a genuine HP maintenance kit cost? It does not
make sense because it is not true, it
is impossible that this can be
true and I just want you to be aware of this.
What these so call
refurbish companies or fly by night repairman
are doing is a spit shine, and the printer will last the
30 days and
then it will fail. If it seems too cheap, it is not a properly refurbished
printer. We have been refurbishing laserjets for 20 years, we only use
genuine parts and all are printers
come with a full 1 year warranty.
We can offer a full year because we know the job is done right the
first time using all OEM Genuine HP parts, even the toner will be
genuine HP toner.
you are looking for a HP printer like the HP4250N, fully refurbished
and guaranteed, look no further
and give us a call. We have a great
selection of HP Printers in stock.
Let us take your business
to the next level, call
PJD Business Machines at 516 785-3299
you can visit us on the web at:
Buying a refurbished HP Laserjet 4250 printer?
3:06 pm est
Tuesday, August 20, 2013
Are you updating or getting a new Server?
10:22 am edt
Well before you let your IT department sell
you a new server, understand
this, many of
the older copiers
will not be so friendly when
it comes to scanning, sure it will print with no
problem but scanning will be an issue. If you
upgrade to Windows 2008 or better… you will
have to make sure the copier is no older than
3 years. I have been seeing this often lately,
a customer will upgrade without asking us if
the machine is capable, the IT department is
quick to “blame”
the company who installed
the machine but the truth comes out very quickly.
Sure you can “wait” for patches, but can you
really afford to be waiting? So take a tip from
us, before you upgrade the server, be well
aware that you may have an issue with
scanning to SMB or scanning to email as
security levels are very high with new equipment.
Damp copier paper cause jamming & CQ issues
10:16 am edt
With the Summer months upon us, with high humidity
comes issues with the paper you load in your machines,
I can try to save you money here $$$, if all of a sudden,
your copier or printer will not feed paper or it jams….
first thing you should do is take out the paper in the
tray, put it aside and NEATLY open up a ream of fresh
I say NEATLY so after you take what you need,
you can properly
close the package up to ensure
dampness keeps out! Now that
you have the “fresh”
paper in your hands, fan
the paper out and install it
into the machine and run a test.
If she feeds fine then
you know it was the paper. Remember
that it only takes
15 minutes for humidity to set in. I have
call us on Monday morning and say the copier
I ask them if the ac is on and they tell me yes,
I ask them
was it turned down or off over the weekend and
Uhmm, yes… well there you go.
Not only does damp paper/humidity cause jamming but it
also causes copy quality issues, you will never get good
solid black print with damp paper! it will appear spotty,
washed out looking. A washed out copy is a very good
that you have a paper issue, again, take paper
out and install
fresh paper from a package. Never take
paper out of the package
and pile it on the shelf, its just
inviting troubles. Taking
the proper steps in preventing
paper issues will save you
money and more important,
will keep your equipment up for your business.
Thanks for reading
PJD Business Machines
“Our Business is to take your business to the next level”
Thursday, March 21, 2013
Selecting a Copier/Printer company to do service for you…
11:59 am edt
Your office machine fails and you need a service provider
repair it, this could be a daunting task, so many companies out there to choose
I want to give you a a little tip that
you will appreciate. A copier/printer company
sells and repairs machines can only handle a few lines at a time to properly
If you see a company that advertise
that they sell and repair A to Z products…
will bet my last dollar that they are not very good at either sales or service,
even a MASTER technician such as myself and a few of our workers at
PJD Business Machines can not handle every manufacture line. Trust me
it is impossible to do this. So when you see a company advertise
them all…. RUN from that place!!
A normal sales/service company can handle up to 3 manufactures to
properly service your equipment. Remember the old cliché?
“A Jack of
all trade and a master of none”
??? well it holds true. This is why many
company just sell machines, oh they may promise on site service
yea right, from who? from where?
companies lets say on Long Island may say we fix A to Z, having
these people come to fix your machine is taking a chance, not only are they
NOT qualified to repair your machine, you will be waiting days or weeks for
part replacement. By the way, we at PJD Business Machine only sell
brands, Canon, Kyocera and HP, we only
service three brands, Canon,
Kyocera and HP. If you call us for Konica Minolta or
Xerox, or Ricoh, w
e will tell you no.
So when searching for a service provider, ask them what manufactures
they represent? ask them what is the turn around if you needed a part,
here is a better way to find out if the company is equipped to
and your machine, ask them if they have toner in stock TODAY for your machine!!!
I hope you make use of this article, I am
a senior tech and service manager at
PJD Business Machines “Long Islands Copier
Wednesday, March 13, 2013
Are you constantly going over your allowed copies?
11:18 pm edt
The number one complaint I hear when going out on sales calls
is how they get hit with overages, copy overages can add up
quick!! well let me give
you a tip and oh yea, salesman will
hate me for this but what do I care?
Ok here it goes, Salesman
use a trick or let me say uhmmm
a technique , in order to compete with their competitors
and let me tell you, the copier sales is very competitive,
anyways, in order to win the bid with customers who are looking
for PRICE ALONE, the
salesman will under estimate your yearly/monthly
copy volume, by doing this, he will eliminate most
other bids. So
you go with the salesman who gave you the lowest bid and after
months you notice that you are getting overage bills sent to
you, next thing the company says is that
if you do not pay these
overages, we will NOT come to service your machine!! You know
and THEY know that you can not break a lease, they got you! now
you must monitor how much you put on your
copier, just like leasing
a car, if you lease a car for three years and you go over, you have
to pay! same scenario with copiers and if you are leasing color copier
LOOK OUT! this can be very expensive and foolishly
So when you are negotiating a new lease copier, pay close attention
monthly/yearly volume, in fact you should know this before
the salesman enters your door!!!
I go out on a sales call, my very first question to the customer
is “what is your yearly/monthly
volume” that is the magic question
and answer! your yearly volume establishes your copier
duty bracket and your maintenance cost factor.
Its easy for our company, we are a small company and we
thanks for reading!
Price shopping customers be aware…
11:15 pm edt
Price shopping customers be aware…
We receive dozens a calls a week,
internet surfers looking for price
quotes, we tell them our prices right up front, we charge $105.00
do a service all. Even if the call goes over an hour, we still charge
the $105.00 for the call plus parts if needed.
some companies may do to get into the door… They tell you
over the phone that they charge $75.00,
it sounds great until you
see the final bill. In most cases the bill will be in the mid to higher
Like the salesman’s bait & hook we wrote about in another
blog, this one is about service. When
you call in for service, no matter
what it is, fax machine, laser printer, copier, whatever, find out
the service fee and what it includes, ask the company what happens
technician goes over the 1 hour mark, ask the company if
they charge EXTRA if the machine needs a part
and the tech has to
come back to install it. Asked the company over the phone if they
some idea in what the problem can be so you have an idea
what you are in for.
We are totally honest,
we are upfront with our customers, if the
machine is NOT worth the repair, we will state it over the phone
and not waste ours or yours time & money.
We will not tell you that your machine needs unnecessary
to build up the bill. There are a lot of companies out there folks,
get references, be on
top of the game and this will ensure a smooth transaction or…
You can just call us the first time!!