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PJD Business Machines

Call (516) 785-3299

www.pjdbusinessmachines.com

Email us: phil@pjdbusinessmachines.com

 

 "After the sale its the service"



We have been providing sales & service to customers for more than 27 years,

we are a Long Island base copier dealer.

 

 

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Long Island Copier Service & Sales


Kyocera & Copystar copier sales on Long Island, We specialize in these two products and service Nassau County, Queens, Brooklyn & Suffolk County New York.

We offer all inclusive copier leases, 3 year leases are  the best way to go, call us and we will explain why
this is and why to stay away from companies offering you more than 3 years leases.
 
Leasing a copier should not be a difficult task but salesmen with their own interest in mind make leasing a nightmare,
we will clear this all up for you so you know exactly what to expect.

Copier Service In Nassau County Long Island

Copier Service In Suffolk County Long Island


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Copyman on Long island

Long Island Copier Service, Long Island printer repair  


Proudly Providing Copiers on Long Island For More Than
27 Years!

Call Us For A Free Estimate On Your Office Machine

We Offer Service Agreements On Everything We Sell.


516 785-3299

* Kyocera * Copystar * HP *

 

 

Long Island copiers. Copystar CS6002i
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Copystar cs5500i
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fast 55 copies per minute

Phil's Blog, let us save you money 

Wednesday, September 26, 2018

Cheapest price & best service (pick one)

 

I probably go on six to eight proposals a week here and some

I get and others I walk away from.

 

   I understand in today's market that everyone is knowledgeable

 

and has plenty of shopping savvy but folks, we need to take a

 

few steps back when it comes to leasing copiers or going into

a service agreement with one.

 

I have been in this business for 30 years, I know the pricing

 

and what it takes to "properly" maintain copiers with genuine

parts & supplies. 

 

I have seen proposals by companies on Long Island that are

 

just hard to believe. There is an old saying, if it is too good to

 

be true be wary. If you decide to go with the absolute cheapest

 

price on a lease copier, then when you wait for service or are just

 

NOT happy with the overall experience with the dealer, you got

what you paid for.

 

Paying the cheapest price and getting the best service, pick one

of these because you cant have both!  be happy with your decision.

We sell and service Kyocera/Copystar copiers on Long Island

(BTW we are not the cheapest)

http://www.longislandcopiersales.com

Speak to one of the owners directly and we will give you an honest quote

9:27 am edt 

Thursday, March 8, 2018

5 year copier lease are 2 years too long
Posted on January 16, 2017 by PJD Business Machines

Salesmen are still pushing this and their company they work for love it!

 

Who benefits from a five year copier lease? Why on earth would you want

 

to enter a five year copier lease? If you are going to lease a copier, you

 

want a new machine every three years, the first three years are the best

 

for reliability & efficiency in a copiers life. I have over 30 years as a repair

 

tech knowledge, I see these machines and what goes wrong with them

and when they fail.

 

Aside from the physical aspect of the 5 year copier lease, why would

 

you want to be tied into a copier company for five years? I have seen

 

the largest companies out out of business or if they didn't go out of

 

business, I have seen their service dept. go downhill. Which in return

 

means a longer time waiting for a service rep to show up or inadequate

parts in stock, which would mea

 

n a tech shows up, diagnosis that you need a part and you don't see

them back for a week or longer!

 

What happens if the company is bout out and the service you loved

 

is not there anymore. So many things can go wrong or sour in a five

 

year period, I am not saying it will definitely happen but why would you

want to take that chance??

 

Copier companies & salesman or furious at me for writing such a blog,

 

they know that I am letting out the secrets of the business but isn't it

about time honesty and upfront trustworthiness prevails?

 

Speak to Phil or Peter at PJD Business Machines, we are Long Island's

Copier Sales Company (honest copier sales)

Here is a link to our website: http://www.longislandcopiersales.com

9:32 pm est 

Waiting longer than one day for copier service?


Waiting longer than one day for copier service?


Posted on October 12, 2017 by PJD Business Machines


This is like a throwback 25 years ago with the big copier


dealers, back then this was common, customers waiting


3 to 5 days for copier service, large companies would not

care as they took care of their largest accounts first.


For the past 15 years, this was unheard of as competition


became so great and no copier company could afford to

lose customers because of bad service or long response times!


The 90's are back in full force! every week I go out to meet


new customers and they are complaining that they are waiting

for service and want to move their business to us!


This week I had a customer call in, they have a Konica Minolta


Bizhub and it needed a waste container, he has been down four


days! an accountant in his busy season. Needless to say, this

company will be going with us for his next lease.


We give same day copier service, we will come to you on a


Saturday if needed and we will accommodate you for after

hour service.


Visit us on the web http://www.longislandcopiersales.com


or call us today, you have enough to worry about being in


business, the last thing you need is poor copier service

and long wait times.


Speak with the owner and get the service & response

time you deserve.

Phil

http://www.pjdbusinessmachines.com

516 785-3299

Phil@pjdbusinessmachines.com

9:26 pm est 

Thursday, January 29, 2015

Kyocera Dealer's loss on Long Island is our gain..........


I picked up a new customer today, we hit it off very well, turns out he


was an Army Veteran who served in Desert Storm. Small law firm in


Lynbrook, anyways, they bought a decent entry level commercial


machine from a Kyocera dealer in Farmingdale, (I wont mention their name)


anyways, after 4 years they no longer wanted to honor a service contract.


They tried to strong arm them into purchasing a new MFP copier, the machine


only had 80k on it and had plenty of life left. Companies should be happy just


to have a loyal customer, why strong arm them? The Snake oil Salesman was


very eager, I guess he had a vacation coming up this Spring. That's fine, but


not the way we do business. I now have a very good customer, I can tell


good people, I also gave him a 10% discount for being a US Veteran, that's

the way I do business.

10:35 pm est 

10:33 pm est 

Monday, March 3, 2014

You are unhappy with your service provider and want to get out of a lease?

 

From time to time I will go on a sales lead and the customer will ask me

 

if I can get them out of a lease. I would like to be clear on this, once you

 

sign a lease, you are stuck in that lease for the entire time you signed in

 

for. Will a salesman BS you and say “yea we can get you out” sure they

 

will but you can only get out one way, and that is if you buy out your lease.

 

The salesman will call your leasing company and asked them for the buy

 

out price,which will include the additional cost if the leasing company

 

charges if you end a lease early. They take that amount and they tack that

 

onto the price of your NEW copier. Yes it is a very hefty dollar amount but

 

someone has to pay for it (YOU). I what the salesman will try to convince

 

you on doing is locking you back into a 60 month lease! They salesman

 

and leasing company will make more money by booking you into a longer

 

lease, yes your monthly payments will be smaller but you will end up

paying more.

 

What did you think? the smiling salesman was going to absorb this hit?

 

He nor his/her company or the leasing company will ever do this,

you are on your own!

 

Now, I have been writing and preaching for more than 10 years now,

 

why you should never go into a five year lease, over and over and over

 

again. When you have a high volume office and you are doing 150k – 200k

 

or better a year… you should lease a machine for THREE YEARS FMV ! after

 

the three years, your machine will be at around 600k, this is when things

 

break down and major pms are needed, why go forward with the same

 

machine? after all you are leasing and you will continue to lease, mine

as well lease something fresh every three years!

 

Customers with moderate volume or low volume, I recommend they lease

 

with a $1.00 buy out so you can enjoy lease free months after three years,

after all, isn’t that everyone’s goal? to keep monthly payments to a minimum?

 

The salesman wants to sell and will do anything to sell that machine to you.

 

You can not get out of a lease without YOU paying dearly. Not even the

 

biggest law firms can get out of a lease, trust me, I have been doing this

well over 20 years.

To recap this blog:

1) You can not get out of a lease

2) Never lease a machine for more than 3 years (reasons obvious)

3) Take anything a copier salesman says with a grain of salt.

 

9:38 am est 

Monday, February 3, 2014

It sometimes takes weeks for my copier service provider to return with a part they ordered for the machine

 

It sometimes takes weeks for my copier service provider to return with a

part they ordered for the machine

 

Wow, I have not heard this in years! I mean, we live in an age where business

 

can not afford to be sloppy and to be prompt is everything now a days….

 

We picked up a customer yesterday who has four machines, two Kyocera/Copystar

 

copiers and a few HP laserjet printers. How could a copier service company

 

on long island neglect this? I guess the company got too big? I guess some

 

companies wont pay any attention to you unless you have 20 machines or

 

more? I am very shocked by this but heck, we picked up a new customer

 

who paid, right on the spot! They are also considering upgrading the

Copystar cs5050 to a new copystar cs5500!.

 

Just like the big box stores like Home Depot, you can go there, go in there,

 

find stuff…. but good look being taken care of like you would get at a small

 

local hardware store. PJD Business machines is like that small local hardware

 

store. You like fast reliable and knowledgeable technicians?  give us a try,

what do you have to lose unless like like waiting two weeks or more for parts.

http://www.longislandcopierservice.com/

12:23 pm est 

Tuesday, December 10, 2013

What is the difference between leasing and renting a copier? which one is for me?


 

I often get call from people looking for information about copier machines

 

and many times, they do not understand the difference between the two.

I will try to explain it simply without going into a long boring post.

 

When you ask to “rent” a copier, this is typically for short term use.

 

A rental can be from 1 day to 6 months usually. Yes there are exceptions

 

like if you choose to accept a machine with all inclusive service from a

 

company that you have developed  mutual trust for but this is not

very common.

 

To “Lease”  a copier is more long term, 2 year lease,3 year and up 5 year lease.

 

Why anyone would lease a machine for 5 years is beyond comprehension.

 

I will be more blatant, any salesman who suggest you to do a 5 year lease

is a snake! (we already talked about the snake oil salesman in my previous blogs)

 

Now follow along here with me…. No matter if you lease or rent, either

 

will cost you a lot more then if you purchased the machine outright.

 

Let me repeat this, when you lease or rent, you WILL be paying a lot

 

more for the machine, plus you will be paying for fees like one time

 

document processing and other hidden fees built into a lease that a

salesman will never tell you about.

 

So, I am not going into detail on this blog but I just wanted to answer

your question on the difference of both.

 

If you are looking to save as much as possible, if you are looking to get

 

the machine at the rock bottom lowest cost, then you PURCHASE the

machine outright.

 

If you do not have the money to purchase outright, then you lease the copier,

 

if you lease, you should not do more than 3 years, if you are looking to get

 

the most out of your lease/copier, then you should be considering a dollar

buy out lease.

 

If you are planning an event where you need a copier or you have something

 

going on at your office and want an additional copier to supplement your

 

current machine then you could “rent” a machine. Short term rentals

is our specialty.

 

Feel free to ask any questions, I will respond quickly and give you the

most honest professional solution for your office equipment needs.

3:24 pm est 

Buying a refurbished HP Laserjet 4250 printer?

 

Do you see that HP Laserjet printer in the photo? do you see that

 

genuine HP 4250 maintenance kit box? That genuine maintenance

 

kit gets replaced when your HP Laserjet hit around 200k-225k. HP

 

sets this interval inside the printer so when it hits the 200k mark,

 

a message will be displayed that says “Maintenance kit needs to be

 

replaced”. This is done so it virtually eliminates any down time due

 

to part failure, you see, all the parts in this kit are the consumable

 

parts that normally wear out and cause printer issues like jamming

 

or poor print quality. We stock these maintenance kits, we have them

 

fresh and newly manufactured. These kits are not cheap, they cost

US over $200.00.

 

So I bet your asking, why are you telling us this??? I just wanted to

 

give you a little background on this before I go into our refurbished

 

printers. All our refurbished laserjets gets these kits installed along

 

with other parts, we also either replace or renew all the printer panels

to make the laser printer look like new!

 

I often see advertised on the internet, HP Laserjet 4250n printers that

 

are totally refurbished for under $250.00, my question is, HOW CAN

 

THAT BE? how could someone be offering a refurbished laser printer

 

at the same price a genuine HP maintenance kit cost? It does not

 

make sense because it is not true, it is impossible that this can be

true and I just want you to be aware of this.

 

What these so call refurbish companies or fly by night repairman

 

are doing is a spit shine, and the printer will last the 30 days and

 

then it will fail. If it seems too cheap, it is not a properly refurbished

 

printer. We have been refurbishing laserjets for 20 years, we only use

 

genuine parts and all are printers come with a full 1 year warranty.

 

We can offer a full year because we know the job is done right the

 

first time using all OEM Genuine HP parts, even the toner will be

genuine HP toner.

 

If you are looking for a HP printer like the HP4250N, fully refurbished

 

and guaranteed, look no further and give us a call. We have a great

selection of HP Printers in stock.

 

Let us take your business to the next level, call

PJD Business Machines at 516 785-3299

you can visit us on the web at:

http://www.longislandcopierservice.com/

http://www.pjdbusinessmachines.com/

3:22 pm est 

Buying a refurbished HP Laserjet 4250 printer?
3:06 pm est 

Tuesday, August 20, 2013

Are you updating or getting a new Server?

Well before you let your IT department sell



you a new server, understand this, many of


the older copiers will not be so friendly when


it comes to scanning, sure it will print with no


problem but scanning will be an issue. If you


upgrade to Windows 2008 or better… you will


have to make sure the copier is no older than


3 years. I have been seeing this often lately,


a customer will upgrade without asking us if


the machine is capable, the IT department is


quick to “blame” the company who installed


the machine but the truth comes out very quickly.


Sure you can “wait” for patches, but can you


really afford to be waiting? So take a tip from


us, before you upgrade the server, be well


aware that you may have an issue with


scanning to SMB or scanning to email as

security levels are very high with new equipment.

10:22 am edt 

Damp copier paper cause jamming & CQ issues


With the Summer months upon us, with high humidity


comes issues with the paper you load in your machines,


I can try to save you money here $$$, if all of a sudden,


your copier or printer will not feed paper or it jams….


first thing you should do is take out the paper in the


tray, put it aside and NEATLY open up a ream of fresh


paper, I say NEATLY so after you take what you need,


you can properly close the package up to ensure


dampness keeps out! Now that you have the “fresh”


paper in your hands, fan the paper out and install it


into the machine and run a test. If she feeds fine then


you know it was the paper. Remember that it only takes


15 minutes for humidity to set in. I have customer who


call us on Monday morning and say the copier is jamming,


I ask them if the ac is on and they tell me yes, I ask them


was it turned down or off over the weekend and they say

Uhmm, yes… well there you go.


Not only does damp paper/humidity cause jamming but it


also causes copy quality issues, you will never get good


solid black print with damp paper! it will appear spotty,


washed out looking. A washed out copy is a very good


indication that you have a paper issue, again, take paper


out and install fresh paper from a package. Never take


paper out of the package and pile it on the shelf, its just


inviting troubles. Taking the proper steps in preventing


paper issues will save you money and more important,

will keep your equipment up for your business.

Thanks for reading
Phil
PJD Business Machines

“Our Business is to take your business to the next level”

10:16 am edt 

Thursday, March 21, 2013

Selecting a Copier/Printer company to do service for you…


Your office machine fails and you need a service provider to properly

repair it, this could be a daunting task, so many companies out there to choose from.


I want to give you a a little tip that you will appreciate. A copier/printer company


whom sells and repairs machines can only handle a few lines at a time to properly

and effectively handle service.


If you see a company that advertise that they sell and repair A to Z products…


I will bet my last dollar that they are not very good at either sales or service,


even a MASTER technician such as myself and a few of our workers at


PJD Business Machines can not handle every manufacture line. Trust me


it is impossible to do this. So when you see a company advertise we fix

them all…. RUN from that place!!


A normal sales/service company can handle up to 3 manufactures to


properly service your equipment. Remember the old cliché? “A Jack of


all trade and a master of none” ??? well it holds true. This is why many


internet company just sell machines, oh they may promise on site service

;-) yea right, from who? from where?


Even local companies lets say on Long Island may say we fix A to Z, having


these people come to fix your machine is taking a chance, not only are they


NOT qualified to repair your machine, you will be waiting days or weeks for


part replacement. By the way, we at PJD Business Machine only sell three


brands, Canon, Kyocera and HP, we only service three brands, Canon,

Kyocera and HP. If you call us for Konica Minolta or Xerox, or Ricoh, w

e will tell you no.


So when searching for a service provider, ask them what manufactures


they represent? ask them what is the turn around if you needed a part,


here is a better way to find out if the company is equipped to service you

and your machine, ask them if they have toner in stock TODAY for your machine!!!


I hope you make use of this article, I am a senior tech and service manager at

PJD Business Machines “Long Islands Copier Service Company”

11:59 am edt 

Wednesday, March 13, 2013

Are you constantly going over your allowed copies?

Are you constantly going over your allowed copies?

 

The number one complaint I hear when going out on sales calls

 

is how they get hit with overages, copy overages can add up

 

quick!! well let me give you a tip and oh yea, salesman will

hate me for this but what do I care?

 

Ok here it goes, Salesman use a trick or let me say uhmmm

 

a technique ;-) , in order to compete with their competitors

 

and let me tell you, the copier sales is very competitive,

 

anyways, in order to win the bid with customers who are looking

 

for PRICE ALONE, the salesman will under estimate your yearly/monthly 

 

copy volume, by doing this, he will eliminate most other bids. So

 

you go with the salesman who gave you the lowest bid and after

 

a few months you notice that you are getting overage bills sent to

 

you, next thing the company says is that if you do not pay these

 

overages, we will NOT come to service your machine!! You know

 

and THEY know that you can not break a lease, they got you! now

 

you must monitor how much you put on your copier, just like leasing

 

a car, if you lease a car for three years and you go over, you have

 

to pay! same scenario with copiers and if you are leasing color copier

LOOK OUT! this can be very expensive and foolishly costly!!

 

So when you are negotiating a new lease copier, pay close attention

 

to your monthly/yearly volume, in fact you should know this before

the salesman enters your door!!!

 

When I go out on a sales call, my very first question to the customer

 

is “what is your yearly/monthly volume”  that is the magic question

 

and answer! your yearly volume establishes your copier machine

duty bracket and your maintenance cost factor.

Its easy for our company, we are a small company and we are honest!

thanks for reading! ;-)

11:18 pm edt 

Price shopping customers be aware…

Price shopping customers be aware…

 

We receive dozens a calls a week, internet surfers looking for price

 

quotes, we tell them our prices right up front, we charge $105.00

 

to do a service all. Even if the call goes over an hour, we still charge

the $105.00 for the call plus parts if needed.

 

What some companies may do to get into the door… They tell you

 

over the phone that they charge $75.00, it sounds great until you

 

see the final bill. In most cases the bill will be in the mid to higher

 

100′s. Like the salesman’s bait & hook we wrote about in another

 

blog, this one is about service. When you call in for service, no matter

 

what it is, fax machine, laser printer, copier, whatever, find out about

 

the service fee and what it includes, ask the company what happens

 

when the technician goes over the 1 hour mark, ask the company if

 

they charge EXTRA if the machine needs a part and the tech has to

 

come back to install it. Asked the company over the phone if they

 

have some idea in what the problem can be so you have an idea

what you are in for.

 

We are totally honest, we are upfront with our customers, if the

 

machine is NOT worth the repair, we will state it over the phone

and not waste ours or yours time & money.

 

We will not tell you that your machine needs unnecessary parts

 

to build up the bill. There are a lot of companies out there folks,

get references, be on top of the game and this will ensure a smooth transaction or…

You can just call us the first time!!   Wink

11:15 pm edt 

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